At MyELRO, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Eternal Life's Restoration Outreach ("MyELRO," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a donation, volunteer, or use our services.
As a faith-based organization serving vulnerable populations, we understand the importance of privacy and confidentiality. We handle all personal information with the utmost care and respect, in alignment with our mission to restore hope and dignity.
We collect information that you voluntarily provide to us, as well as some data automatically when you interact with our services.
For program participants, we may collect sensitive information necessary to provide services, such as health information or personal circumstances. This information is handled with extra security measures and only used for its intended purpose.
We use your information to further our mission of providing shelter, support, and resources to those in need.
To provide shelter, meals, counseling, and other support services to program participants.
To send updates about our programs, events, and opportunities to get involved.
To process donations, send receipts, and maintain donor records for tax purposes.
To analyze service effectiveness and improve our programs for those we serve.
We process your information based on: (1) your consent, (2) the necessity to fulfill our contractual obligations, (3) our legitimate interests in operating our organization, and (4) compliance with legal obligations.
We do not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances:
With trusted partners who help us operate our website, process donations, or deliver services, under strict confidentiality agreements.
When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of MyELRO, our clients, or others.
With partner organizations who provide complementary services to our clients, with appropriate consent when required.
We implement appropriate technical and organizational security measures to protect your personal information.
Data encrypted in transit and at rest
Role-based access to sensitive information
Ongoing security assessments and updates
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security practices to protect your information.
You have certain rights regarding your personal information. We will respect and facilitate your rights whenever possible.
Request a copy of your personal information
Update or correct inaccurate information
Request deletion of your personal information
Limit how we use your information
Receive your data in a portable format
Object to certain processing activities
To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days, in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of any material changes by posting the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
Eternal Life's Restoration Outreach
Knoxville, TN 37927-3098
(865) 637-1707
admin@firebrandnation.com
For privacy-specific inquiries, you can contact our Data Protection Officer at the email address above.
We strive to respond to all privacy-related inquiries within 5 business days. For complex requests, we may need additional time but will keep you informed of our progress.
This Privacy Policy was last updated on January 1, 2025.